Shipping & Delivery During COVID-19 FAQS

As we prioritise the safety of our customers and partners during this COVID-19 global pandemic, we are implementing several preventive measures effective immediately and until further notice:

  • Regular sanitation of our warehouse and fulfillment center, including workstations and mobile devices your orders might touch.
  • Enforced temperature checks at all entry and exit points, and sanitizers made available at major access areas.
  • Social distancing for all our warehouse personnel and delivery partners.

Will the delivery time for my order be affected?

At this time, suppliers and shipping carriers that are fulfilling orders from Lush Mod are operating with the same quality guidelines and on-time production as usual. We recommend checking with your local carriers and/or governments to see if deliveries may be restricted or disrupted.

Can I get COVID-19 from a product bought on lushmod.com?

We care deeply about the health and safety of all customers as well as their confidence in the safety of the products sold on Lush Mod. We are closely monitoring guidance from the Centers for Disease Control and Prevention (CDC) as well as the World Health Organization (WHO) around the spread of COVID-19: 

“In general, because of poor survivability of coronaviruses on surfaces, there is likely very low risk of spread from products or packages that are shipped over a period of days or weeks at ambient temperatures .”

-Centers for Disease Control and Prevention (CDC) (23 March 2020) 

“The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.”

-World Health Organization (WHO) (23 March 2020) 

As new information is constantly becoming available about the novel coronavirus COVID-19, we encourage you to continue to refer to guidance from reputable organizations like the CDC and WHO for the most up to date information.