Delivery

ENJOY FREE TRACKABLE STANDARD SHIPPING GLOBAL SHIPPING ✈ 

All our orders are shipped using trackable service by major, trusted postal services to ensure your package arrives to your destination safely and securely for your peace of mind. Lush Mod partners with global merchants and artisans to provide you with the best prices and most unique products. This means that your order is shipped directly from our partners in various global locations in Asia using fully trackable courier services. We will do our absolute best to meet our stated delivery times but they cannot be guaranteed – this is subject to stock and courier availability.We are unable to guarantee exact delivery time as there may be circumstances that are beyond our control. Nevertheless, we will do everything it takes for you to be a happy customer. By purchasing from Lush Mod, you accept these terms and conditions.

We deliver to the following countries:

North America:
United States and Canada.
Ocenia:
Australia and New Zealand
Asia: 
Japan, South Korea, Malaysia and Singapore.
Europe:
United Kingdom, Ireland, Germany, France, The Netherlands, Italy, Spain, Norway, Sweden, Denmark, Finland and Switzerland.
Middle East:
Israel and United Arab Emirates.

Estimated  Standard Delivery Time:

All orders are shipped using FREE trackable standard shipping. 

* Please allow up to 30-40 days total delivery time for highly popular items. 

 

A more detailed breakdown of the delivery process is provided below:

 The time frame for order delivery is divided into two sections:

  • Processing time: Order verification, tailoring, quality check and packaging.
    • All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed.
    • The average processing time is approximately 3-5 business days.
    • Please Note:For popular / high demand items experiencing stock availability issues, the processing time may be 5-10 business days.
  • Shipping/ Transit time: This refers to the time it takes for items to be shipped from our global partners’ warehouses to your door.            
    • Shipping time is estimated and commences from the date of shipping, rather than the date of order.
    • All orders are shipped via e-packet, which is a fully trackable postal service by USPS. By default, we ship most orders with Epacket, delivered by the respective national postal service such as USPS (U.S), Royalmail (UK) Postnl (Europe).
    • You will receive an email with tracking information once your order is dispatched
    • If you order does not arrive when expected please use the tracking feature on the website to get a real time status update on your product
    • Please refer to our estimated delivery times for more detailed information  

 

Order Tracking
You will receive an email with tracking information once your order is dispatched. You can check the progress of your order from our order tracking page. Please note that the tracking information can take 3-7 business days to load onto the system. If no information is displayed we would advise that you check again in a few days time. We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you how to track your package including the shipping company website where you can search and track the status of your order. Please take note that the tracking information will be displayed 8-10 business days after you received the confirmation e-mail.

Delivery Restrictions
Currently we are unable to deliver to PO Boxes and APO/FPO addresses unfortunately.

Delayed delivery
In rare instances, packages may take longer than the stated expected timeframe. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. Delays may be cause due to unforeseen circumstances that are beyond our control such as extreme weather, natural disasters, strikes, invalid address, custom inspections etc. In such cases, we will ship out a new package or offer a refund if there is no tracking updates for more than 50 business days.

Delivery Address
Please double check your address and other required information before submitting your orders to avoid any errors that may cause delays in shipping. We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information.

 

Customs Duties/ Import Taxes
Customs fees/ import taxes are the responsibility of the customer. Lush Mod is not responsible for destination import taxes and/or duty charges that may incur. Customs policies vary widely from country to country; please contact your local customs office for further information. Do note on rare occasions custom agents may delay the delivery of some packages. We are unable to take responsibility should such a delay occur, as the release of the package is at the sole discretion of customs officials.  We do not issue any refunds for customs fees, duties, taxes, shipping, or the cost of your order should you refuse to pay the customs fees and/or duties for parcel release. If you have any issues, we recommend contacting your local customs office.