HELP CENTER

FAQS

DATA SECURITY

How secure is my personal information?

PAYMENT

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

Why didn’t my order go through?

About My Account

Why do I need an account?

ORDERS

Can I make modifications or cancellation to my order after making payment?

How will the order appear on my credit/debit card statement?

I ENTERED THE INCORRECT ADDRESS, HOW CAN I GET THIS FIXED

ORDER TRACKING

How can I check the status of my order?

What should I do if my package tracking status is 'not found'?

DELIVERY

Where do you ship from?

How long will my order take?

What delivery options do you offer?

Why didn't my order come in one package/ in separate packages?

I received an incomplete order, what should I do?

I received the wrong item, what should I do?

I received damaged/ defective item, what should I do?

I never received my package, but my tracking says ‘delivered’?

How long do I need to wait for my order to arrive before reporting it as missing?

What to do if I have not received my order?

Import taxes / custom duties 

DO I HAVE TO PAY ANY CUSTOM DUTIES or import taxes ON THE PRODUCTS?

Return/Refund Policy

What is your Return policy?

What is your Refund Policy?